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Careers

Are you looking for a demanding yet rewarding career in the charity sector?

One Ummah Charity is a humanitarian organisation that is strict on Islamic values.

Our staff and volunteers are at the heart of our communities and with bases in Middlesbrough, Newcastle, Birmingham and London, we’re always looking for talented individuals to join our growing team and help us to exceed targets, therefore saving millions of lives worldwide.

Please see our vacancies below and fill in the form with your details. Please also attach your CV before submitting the application.

We will be in touch after reviewing your application. Jazakum Allah Khayran

OPEN VACANCIES:

Regional Programmes Officer (Middle East)

Closing Date: 31/12/2024

One Ummah (UK)

Job Description and Person Specification

 

Job Title: Regional Programmes Officer (Middle East)  

Hours: Full Time 

Salary: TBC

Location: Middlesbrough, England, UK

Responsible to: International Programmes Manager (PM)

 

ONE UMMAH

One Ummah Charity (OU) is a faith-based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 18 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. 

 

STRATEGY & VISION

The Regional Programmes Officer for Middle East has a vital role in shaping and implementing the strategic vision of the regional programmes. They work closely with the Programmes Manager to align programme goals with organisational objectives, fostering continuous improvement and long-term sustainability. This dedicated approach directly benefits vulnerable communities in Middle East.

 

JOB SUMMARY

The Regional Programmes Officer for Middle East is responsible for overseeing and implementing regional programmes in Middle East in collaboration with international partners, country offices, and the head office. This role involves providing guidance and direction to stakeholders, conducting needs assessments, developing proposals, planning and managing programmes, monitoring progress, and reporting. The Officer plays a crucial role in ensuring the well-being and support of communities in Middle East through effective coordination and execution of the programmes.

 

KEY RELATIONSHIPS

CEO, Operations Manager, International Programmes Manager (IPM), Communications Officer, Staff and International Partners.

 

SCOPE & AUTHORITY

 

Programme Strategy & Development

  • Collaborate with international partners and country offices in Middle East to conduct comprehensive needs assessments aligned with programme objectives.
  • Analyse and evaluate data collected during needs assessments to inform intervention strategies and inform the development of proposals.
  • Identify priority areas of work and propose new programme initiatives to the Programme Manager (PM), contributing to proposal development.
  • Assist in the preparation of the strategy for regional programmes in Middle East, following guidance from the Programmes Manager.

Programme Implementation & Management

  • Oversee the overall implementation of regional programmes in Middle East, ensuring the achievement of goals and objectives.
  • Provide guidance and support to international partners and country offices in Middle East in planning, implementing, monitoring, evaluating, and reporting on the programmes.
  • Develop programme work plans in collaboration with key stakeholders, ensuring alignment with strategy objectives.
  • Monitor programme activities and ensure adherence to allocated budgets, reviewing expenditures in consultation with the Senior Management.
  • Establish effective oversight, support, quality control, and reporting systems in collaboration with international partners and country offices.
  • Ensure compliance with organisational policies, procedures, and donor requirements throughout programme implementation in Middle East.
  • Continually audit, evaluate and  improve all relevant paperwork related to any programmes.

Capacity Building

  • Support capacity-building initiatives for international partners and country offices, including providing training and technical assistance.
  • Facilitate knowledge sharing and learning within the programme, promoting a culture of continuous improvement and innovation.

Monitoring, Evaluation & Learning

  • Provide guidance to stakeholders in decision-making processes related to programme implementation and partnership development.
  • Facilitate regular field monitoring visits and collaborate with stakeholders to make necessary modifications to programme activities.
  • Contribute to the preparation of regular programme reports, including progress reports, donor reports, and programme evaluations.
  • Ensure all completion reports and associated paperwork is fit for purpose.

Technical Expertise

  • Support the development and adaptation of tools for programme implementation and monitoring in Middle East.
  • Ensure strict adherence to relevant standards and principles, including child protection and humanitarian guidelines, throughout the programmes.
  • Stay updated on emerging trends, research, and best practices in regional development and humanitarian work to inform programme strategies and approaches.
  • Collaborate with the Programmes Manager and other relevant stakeholders to identify and address programme challenges and propose solutions.

 

PERSON SPECIFICATION - E = Essential | D = Desirable

 

The ideal candidate will demonstrate that they have the necessary management, administrative, professional, and technical skills and experience.

 

Qualifications:

 

  • Bachelor's degree in a relevant field (international development, project management, social sciences) (D)
  • Additional certifications/training in programme management, regional development, or related areas (desirable) (D)

 

Experience:

 

  • Minimum 2 years of professional experience in international development, regional programmes, or related fields (D)
  • Experience in planning, implementing, and monitoring programmes in similar contexts (D) 
  • Conducting needs assessments, data analysis, and proposal development (D)
  • Collaboration with international partners and stakeholders (D)
  • Familiarity with monitoring, evaluation, and budget management (D)

 

Knowledge and Skills:

 

  • Considerable understanding of regional development principles and international frameworks (D)
  • Considerable understanding of international development and humanitarian work (D) 
  • Excellent project management, analytical, and problem-solving skills (D)
  • Effective communication and interpersonal abilities (E)
  • Proficiency in data analysis, report writing, and MS Office (E)
  • Teamwork, adaptability, and leadership skills (E)
  • Knowledge of community empowerment and participation principles (D)
  • Familiarity with monitoring and evaluation methodologies (D)
  • Understanding of financial matters related to regional development programmes (E)
  • Knowledge of Islamic financial matters i.e. Zakat, Sadaqat, Waqf etc. (D)

 

Commitment:

  • Commitment to One Ummah’s visions and values (E)
  • Commitment to One Ummah’s ethos (E)
  • Hardworking and self-motivated (E)
  • Understanding of the basic teachings and values of Islam (E)

 

Finance Manager

Closing Date: 01/06/2024

Job Description: One Ummah
Job Title: Finance Manager
Hours: Full Time
Salary: £30,000-£35,000
Location: Birmingham, England, UK
Responsible to: CEO and Operations Manager

One Ummah:

One Ummah is a faith based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 15 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief.

Job Summary:

One Ummah is recruiting for a skilled Finance Manager with demonstrable skills within finance and an aptitude for charity work. The Finance Manager will be responsible for the overall financial management of One Ummah and the day-to-day running of the department.

The Finance Manager will be responsible for ensuring financial controls, processes and systems are created (if necessary). In addition, the Finance Manager must ensure that the controls, processes and systems are being effectively implemented. The Finance Manager will also be responsible for ensuring that the One Ummah remains financially compliant.

The Finance Manager will create accurate reporting and present these in a timely manner to the management on a monthly, quarterly and annual basis. In addition, the Finance Manager will ensure that adequate financial forecasting is created and acted upon. The Finance Manager will work closely with the Operations Manager and will be instrumental within the One Ummah family.

Department:

Finance Department

Key relationships:

CEO, Operations Manager (OM), Staff, Board of Trustees

Scope & Authority:

• Overall responsibility of the finance function
• Managing financial controls
• Ensure the smooth administration and reconciliation of restricted income
• Managing the payable functions and payments
• Ensure compliance with internal finance policies
• Lead the payroll preparation process and PAYE
• Liaise with the banks to address routine queries related to accounts/payments.
• Reconciliation of funds across all platforms
• Liaising with HMRC, accountants and other finance-related entities
• Preparing all the support and facilitating the necessary paperwork required for a timely year-end audit completion
• Support the OM in a range of financial tasks such as, but not limited to - budgeting, variance analysis, and audit preparation
• To ensure that adequate financial recording, reporting and forecasting procedures are in place
• Ensuring One Ummah remains financially compliant
• Build upon financial procedures and systems if and when necessary
• Effectively manage a team of finance assistants

Key Accountabilities:

• Reconciliation of income and expenditure across all channels
• Ensure the smooth reconciliation of accounts by the finance officer
• Allocate income and expenditure to and from the correct funds
• Manage bank cheque, cash donations and petty cash systems
• Assess, scrutinise and approve payment requests
• Liaise with the bank for screening payments and provide supporting documents if and when necessary
• Manage direct debits and standing orders
• Pay weekly/monthly expenses
• Implement and maintain subscriptions calculation
• Keep accurate financial records of income, expenditure and related or supporting documents
• File invoices/receipts for all payments
• File all authorisation forms
• Create un-planned profit and loss reports
• Produce management accounts
• Create, update and file monthly and annual finance reports
• Create quarterly financial report to present to trustees
• Produce balance sheet reconciliations
• Prepare cash flow and management account packs for trustees and management
• Prepare project reports for the fundraising and programme functions
• Submit books and records to accountants each year
• Liaise with the accountant to ensure accurate funds reconciliation
• Submit end of year accounts to charities commission
• Create financials for annual trustee’s report
• Produce programs, admin income and expenditure forecasts
• Update budgets for programs and HR departments
• Gift Aid submissions
• Manage payment systems and liaise with payment providers
• Resolve technical email/telephone queries relating to finance
• Work closely and frequently with the programmes department to address issues relating to payments/invoicing/receipts
• Work closely with the OM and fundraising department to ensure financial accuracy and compliance
• Work closely with fundraising and website teams to ensure back-end reporting is correct
• Carry out any other departmental or finance-related tasks upon request of the CEO or OM

Person Specification - E = Essential   D = Desirable

The ideal candidate will be able to demonstrate that they have the necessary administrative, professional, technical skills and experience.

Qualifications:

• An accounting qualification (ACA, ACCA, CIMA or CIPFA) (E)
• Valid UK Driving License (E)
• Educated to University Level (D)

Experience:

• Proven track record working within a financial department (D)
• Experience working with accounting software or platforms (Sage, Xero etc.) (E)
• Bookkeeping experience (E)
• Experience of working in the UK charity sector (D)

Knowledge and Skills:

• Understanding of financial management in the charity sector (D)
• Excellent communication and interpersonal skills (E)
• Excellent MS Excel skills (E)
• Experience managing a team (D)

Commitment:

• Commitment to One Ummah’s vision and values (E)
• Commitment to One Ummah’s ethos (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures (E)

Community Fundraiser

Closing Date: 31/12/2024

Job Description: One Ummah
Job Title: Community Fundraiser
Hours: Full Time
Salary: Competitive
Location: All Regions, England
Responsible to: Head of Fundraising

One Ummah:

One Ummah is a faith based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 15 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief.

Job Summary:

The Community Fundraiser will be responsible for planning, organising and executing fundraising related events and activities to bring in funds for One Ummah’s life-saving campaigns worldwide. Events will range from smaller scale (BBQ’s, car washes, family fun days, football/snooker tournaments, go karting etc.) to larger scale events (national and international charity challenges, annual dinners etc.). The Community Fundraiser will also work on creating, building and strengthening relationships with key donors in their region. In addition, the Community Fundraiser will organise international deployments to take volunteers who will fundraise and deliver aid on the ground with their own hands. Other fundraising tasks will also be delegated to the Community Fundraiser.

Department:

Fundraising Department

Key relationships:

CEO, Operations Manager, Fundraising Manager, Marketing Manager, One Ummah Staff.

Key Targets: 

• Plan, organise and execute at least two small fundraising events every month (such as car wash, family fun day, bazaar, BBQ, tournament etc.)
• Plan, organise and execute a small charity challenge every 4 months (such as a national bike ride or national mountain climb)
• Plan, organise and execute one large international charity challenge every year (such as European bike ride or international mountain climb)
• Secure five clothing bank locations within a 12 month time frame
• Secure live radio or TV appeals during busy campaign periods
• Organise, advertise and execute an international deployment for volunteers
• Secure and strengthen new and existing relationships with large donors
• Events and challenges to be split across key areas in London

Person Specification - E = Essential   D = Desirable

The ideal candidate will be able to demonstrate that they have the necessary administrative, professional, technical skills and experience.

Qualifications:

• Valid UK Driving License (E)
• Educated to University Level (D)

Experience:

• Proven experience working within a fundraising/marketing department (E)
• Experience working on various social media platforms (E)
• Educated to degree level, or to have equivalent relevant experience (E)
• Experience of working in the UK charity sector (D)
• Being able to work with against key performance indicators (D)

Knowledge and Skills:

• High level of numeracy, literacy and IT skills (E)
• Excellent interpersonal and communication skills (E)
• Strong understanding of international development and humanitarian work (E)
• Knowledge of Microsoft Office (E)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• High level understanding of current marketing trends (E)
• Ability to work independently and collaboratively (E)
• Ability to work in and outside of an office environment to create and maintain relationships (E)
• Ability to plan, strategise, prioritise and delegate to ensure successful delivery of targets (E)
• Elements of fundraising feasibility assessment required to make informed decisions on ideas/concepts (E)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• Ability to follow and execute strategies in accordance with budgets (E)
• Excellent planning and organisational skills with the ability to prioritise and manage multiple projects with overlapping timescales (E)
• A strong working knowledge of Word press software (D)
• Knowledge of Islamic financial matters i.e. Zakat, Sadaqat, Waqf (D)

Commitment:

• Commitment to One Ummah’s visions and values (E)
• Commitment to One Ummah’s ethos (E)
• Commitment to equality of opportunity and diversity (E)
• Hard working and self motivated (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures. (E)

Retentions & Sales Officer

Closing Date: 01/06/2024

Job Title: Retentions & Sales Officer
Hours: Full Time Permanent Contract
Salary: Competitive
Location: Birmingham, UK
Responsible to: Operations Manager

One Ummah:

One Ummah is a faith-based international relief and development agency working in over fifteen countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need while bringing joy, dignity and honour back to our brothers and sisters in humanity around the world.

Job Summary:

One Ummah is recruiting for an experienced Retention Officer who will take lead on the retention and acquisition of donors. The Retentions Officer will be responsible for the overall retention plan, management and execution of activities within One Ummah. We are seeking an enthusiastic individual with sales experience who enjoys working within a target-driven, fast paced team environment.

The Retentions Officer’s objective will be to ensure high quality,  consistent, timely communication and feedback between One Ummah and its donors, partners and supporters. He/she will implement  activities to further this objective. This will involve the delivery of cross-channel, high level, impactful feedback campaigns that will drive engagement and retention for One Ummah. He/she will engage all colleagues, staff, contractors and departments to bring about effective and efficient results.

Department:

Fundraising and Marketing Department

Key Relationships:

CEO, Operations Manager (OM), Programmes Manager, Fundraising Manager and Feedback Officer.

Scope & Authority:

• Overall responsibility of the retentions management and strategy.
• Capturing failed donations.
• Effective execution of the retentions strategy as discussed and agreed by the CEO.
• Overall responsibility of sales and the acquisition of donors via telephone and email.
• Management and delivery of donor feedback for one-off programmes.
• General programmes feedback across all platforms.
• Overall responsibility of direct sales management and strategy.

Key Accountabilities:

• Analyse customer data, trends and popular funds.
• To contact donors and capture failed donations.
• Analyse and regularly review subscription drop off rates.
• Record and maintain accurate records of donor drop off and retention rates.
• Create specific data sets for the purpose of communications and targeting.
• Develop and implement a feedback strategy to retain existing donors.
• Create a timeline of feedback cycles for general one-off and monthly donors.
• Create a plan of activities to increase donor retention.
• Liaise with the programmes team to acquire media for individual data sets.
• Collate data, media and programmes reporting to create feedback packages.
• Deliver high level and effective feedback to donors in a timely manner.
• Provide feedback via email and post to donors relative to each data set.
• Find new channels to promote One Ummah and maximise the usage of cost free platforms.
• Provide generic programmes feedback across platforms, with key highlights and snapshots of events on a monthly basis.
• Provide accurate information in regards to  One Ummah products and services to ensure consistency across the organisation and its platforms.
• Provide a reliable and trustworthy donor experience.
• Liaise with high-net donors and manage relationships with them.
• Liaise with programmes and fundraising team to maintain flow of communication.
• Answer inbound/outbound calls from both new and existing donors.
• Upsell One Ummah products and services to new and existing donors.
• Carry out all aspects of the role in line with current One Ummah policies, guidelines and regulatory requirements.
• Facilitate the delivery of wider departmental and organisational goals through your role.
• Manage activities and processes within set budgets and timescales.
• Any other task as deemed appropriate by the CEO and OM within the scope of the role.

PERSON SPECIFICATION  E = Essential   D = Desirable

The ideal candidate must be able to demonstrate that they have the necessary technical skills and experience.

Qualifications:

• Valid UK Driving Licence (E)
• Educated to University Level (D)

Experience:

• Experience of working in the UK charity sector (D)
• Communicating directly with  customers/clients and providing a high quality customer service experience (E)
• Proficient in Excel and Word (E)
• Experience managing multiple tasks and ability to prioritise effectively (E)
• Working with a customer relation management system to deliver key reports and manage data (D)

Knowledge and Skills:

• Proven track record of successfully meeting sales quota over telephone (E)
• Excellent communication and interpersonal skills (E)
• Cool tempered/well mannered and able to handle rejection/objections (E)
• Experience managing a team and working effectively in a team (D)
• Quick learner (D)
• Good influencing and negotiating skills (D)
• Effective problem solver who works well under pressure (D)

Commitment:

• Commitment to One Ummah’s vision and values (E)
• Commitment to One Ummah’s ethos (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures (E)

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