One Ummah (UK)

Job Description and Person Specification

Job Title: Finance Officer (Receivables)

Hours: Part-Time

Salary: £12,000

Location: England, UK

Responsible to: Finance Manager

ONE UMMAH

One Ummah (OU) is a faith-based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam into practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 18 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief.

JOB SUMMARY

One Ummah Charity (OU) is recruiting for a Finance Officer with demonstrable skills within finance and an aptitude for charity work. The Finance Officer will be responsible for the overall bookkeeping and financial records of One Ummah.

The Finance Officer will be responsible for ensuring financial controls, processes and systems are followed. In addition, the Finance Officer must ensure that the controls, processes and systems are being effectively implemented. The Finance Officer will also be responsible for ensuring that One Ummah remains financially compliant.

The Finance Officer will support the Finance department in maintaining clear audit trails for reconciliation, record keeping and submission of all financial data (Income/Expenditure) on a monthly, quarterly and annual basis.

DEPARTMENT:

Finance Department

KEY ROLES & RESPONSIBILITIES

• Supporting the receivables function in the reconciliation of income across multiple platforms.
• Ensure income is allocated to the correct funds.
• Assisting in the timely completion and submission of Gift Aid claims to HMRC.
• Taking and processing donations via phone as and when necessary.
• File invoices/receipts for all income as necessary.
• Process and maintain direct debits and standing orders.
• Supporting the receivables function and payments including reconciliations as and when required.
• Responding to emails in the finance inbox within 2 days of receipt.
• Liaising with the fundraising department to ensure income logs are completed promptly.
• Processing cash donations and banking weekly.
• Processing donation forms through relevant platforms promptly.
• Deal with any enquiries from the fundraising department.
• Completing daily tracking sheets for major appeals.
• Ensure compliance with internal finance policies.
• Work with, support and maintain the accounting software.
• Supporting in the preparation of necessary paperwork required for timely year-end audit completion.
• Build upon financial procedures and systems if and when necessary.
• Assist in any other tasks as and when required within the scope of the role, as directed by line management.

PERSON SPECIFICATION - E = Essential | D = Desirable

The ideal candidate will demonstrate that they have the necessary management, administrative, professional, and technical skills and experience.

Qualifications:

• Valid UK Driving Licence (E)
• An accounting qualification (ACA, ACCA, CIMA or CIPFA) (D)
• Educated to University Level (D)

Experience:

• Proven track record working within a financial department (D)
• Experience working with accounting software or platforms (Xero) (D)
• Experience working in the UK charity sector (D)

Knowledge and Skills:

• Understanding of financial management in the charity sector (D)
• Excellent communication and interpersonal skills (D)
• Excellent MS Excel skills (D)
• Experience with all Microsoft Office packages (D)

Commitment:

• Commitment to One Ummah’s visions and values (E)
• Commitment to One Ummah’s ethos (E)
• Hardworking and self-motivated (E)
• Understanding of the basic teachings and values of Islam (E)

ONE UMMAH (UK)

Job Description and Person Specification

Employer: One Ummah Charity

Job Title: Feedback & Communications Officer

Hours: Full-Time

Salary: 22,000

Location: Middlesbrough/Birmingham/London, UK

Responsible to: Marketing Manager

ONE UMMAH

One Ummah is a faith-based international relief and development agency working in over fifteen countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need while bringing joy, dignity and honour back to our brothers and sisters in humanity around the world.

JOB SUMMARY

The role of the Communications and Feedback Officer is to maintain excellent communication and feedback channels between OUC and its donors, partners, and supporters. In addition to this, the officer will also be responsible for content writing and content reviewing.

The primary goal of this position is to ensure consistent, timely, and high-quality communication and feedback. The officer will proactively plan, manage, and execute various activities to achieve this objective. This will include developing and implementing impactful feedback campaigns across multiple channels, aiming to enhance engagement and retention with OUC.

To achieve effective and efficient results, the officer will collaborate with colleagues, staff, contractors, and departments, actively involving them in the communication and feedback processes.

DEPARTMENT

Fundraising and Marketing Department

KEY RELATIONSHIPS

CEO, Operations Manager, Fundraising and Marketing Manager, Staff, Contractors and OUC partners.

SCOPE & AUTHORITY:

• Create compelling and engaging content for the annual report, website, and online/offline marketing materials.
• Review and edit content published online and offline to ensure accuracy and consistency.
• Write monthly articles to highlight the charity's work, achievements, and impact.
• Collaborate with the team to develop marketing campaigns and strategies that align with the charity's goals and mission.
• Conduct research and stay updated on industry trends to identify opportunities for effective marketing initiatives.

• Work across all OUC departments and teams to acquire and manage donor data, ready for communications and feedback.
• Work closely with the programmes and fundraising/marketing departments to ensure all possible feedback and communications channels are managed.
• Utilise all donation platforms used by OUC to ensure accurate data acquisition.
• Manage and administer feedback of all OUC sponsored charitable programme(s) (i.e., Orphans, Water Wells and Mosque and shelter programmes).
• Oversee and review communications between departmental staff and donors.
• Management and review of OUC’s generic mailboxes.
• Manage all correspondence, communications and feedback processes between OUC sponsors.
• Work across all communication and marketing channels to reach donors.
• Develop new channels and methods to reach donors for effective donor retention.
• Manage donor enquiries, requests and other miscellaneous queries via mailboxes.
• Continually look to add more and better quality feedback across one-off programs

KEY ACCOUNTABILITIES:  

• Plan and create a direct feedback cycle for regular donors of sponsored programmes.
• Utilise all communication channels for donor feedback (i.e. email, mail by post, telephone, text, etc.).
• Answer inbound and make outbound calls.
• Take donations and answer queries via phone and email.
• Serve donors who come to the office with high quality of service.
• Prepare, organise and manage data sets required for feedback and communications processes.
• Categorise, format and store data sets in accordance with OUC’s departments, programmes and feedback cycles.
• Streamline communication between programmes department to ensure correct assigning of donor data.
• Create synergy between key departments involved in the feedback process.
• Create and adopt systems between key departments for accurate flow of information
• Identify industry benchmarks, then meet and go beyond in creating the quality of feedback required in OUC.
• Regularly review feedback processes to identify areas of improvement and productise the process for ease of implementation and success.
• Responsible for the content, editorial process and quality control of OUC’s feedback and communication to donors/sponsors.
• Interact and collaborate with team members, staff and external agencies to ensure all feedback/communications, fundraising and programmes activities align.
• Oversee, write, review and disseminate all OUC public material.
• Manage, review and regularly assess OUC’s mailboxes and standard external communications.
• Manage complaints, disputes and other issues related to donors of OUC.
• Research and identify third-party ad serving platforms and opportunities in the sector to help streamline the charity's feedback process.
• Facilitate the delivery of wider departmental and organisational goals through your role.
• Request bespoke videos/photos from the marketing and programmes department as and when required.
• Review social media platforms, website information and general online content.
• Organise and attend meetings and any necessary training related to the role.
• Manage activities and processes within set budgets and timescales.
• Manage and solve donor queries and issues through the given mailbox.
• Any other task as deemed appropriate by the CEO, Operations and Marketing Manager within the scope of the role.

PERSON SPECIFICATION  - E = Essential   D = Desirable

The ideal candidate will be able to demonstrate that they have the necessary management, administrative, professional, technical skills and experience.

Qualifications:

• Valid UK Driving License (D)
• Educated to University Level (D)

Experience:

• Proven experience working with Senior Management (D)
• Experience of working in the UK charity sector (E)
• previously worked in customer services, sales or retentions (E)
• Educated to degree level, or to have equivalent relevant experience (D)

Knowledge and Skills:

• High command of the English language (E)
• High level of numeracy, literacy and ICT skills (E)
• Well-developed interpersonal skills, with the ability to communicate effectively both verbally and in writing as well as build relationships with people of all backgrounds, levels and settings (E)
• Knowledge of islamic financial matters i.e., Zakat, Sadaqat, etc (E)
• Strong understanding of international development and humanitarian work (E)
• Understanding of child/vulnerable adult protection and safeguarding (E)
• Knowledge of Microsoft Office, databases and internet (E)
• Ability to understand and manipulate data to a moderate level (D)
• Knowledge of payment platforms used to take donations (D)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• High level understanding of current marketing trends (D)
• Ability to work independently and collaboratively (E)
• Budgeting and use of KPIs to monitor and manage performance (D)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• Highly organised with ability to multi-task and self-manage, while dealing with a busy work schedule (E)
• Excellent planning and organisational skills with the ability to prioritise and manage multiple projects with overlapping timescales (E)

Commitment:

• Commitment to One Ummah’s visions and values (E)
• Commitment to One Ummah’s ethos (E)
• Commitment to equality of opportunity and diversity (E)
• Hard-working and self-motivated (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures (E)

One Ummah (UK)

Job Description and Person Specification

Job Title: Regional Programmes Officer (Middle East)  

Hours: Full Time 

Salary: TBC

Location: Middlesbrough, England, UK

Responsible to: International Programmes Manager (PM)

ONE UMMAH

One Ummah Charity (OU) is a faith-based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 18 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. 

STRATEGY & VISION

The Regional Programmes Officer for Middle East has a vital role in shaping and implementing the strategic vision of the regional programmes. They work closely with the Programmes Manager to align programme goals with organisational objectives, fostering continuous improvement and long-term sustainability. This dedicated approach directly benefits vulnerable communities in Middle East.

JOB SUMMARY

The Regional Programmes Officer for Middle East is responsible for overseeing and implementing regional programmes in Middle East in collaboration with international partners, country offices, and the head office. This role involves providing guidance and direction to stakeholders, conducting needs assessments, developing proposals, planning and managing programmes, monitoring progress, and reporting. The Officer plays a crucial role in ensuring the well-being and support of communities in Middle East through effective coordination and execution of the programmes.

KEY RELATIONSHIPS

CEO, Operations Manager, International Programmes Manager (IPM), Communications Officer, Staff and International Partners.

SCOPE & AUTHORITY

Programme Strategy & Development

• Collaborate with international partners and country offices in Middle East to conduct comprehensive needs assessments aligned with programme objectives.
• Analyse and evaluate data collected during needs assessments to inform intervention strategies and inform the development of proposals.
• Identify priority areas of work and propose new programme initiatives to the Programme Manager (PM), contributing to proposal development.
• Assist in the preparation of the strategy for regional programmes in Middle East, following guidance from the Programmes Manager.

Programme Implementation & Management

• Oversee the overall implementation of regional programmes in Middle East, ensuring the achievement of goals and objectives.
• Provide guidance and support to international partners and country offices in Middle East in planning, implementing, monitoring, evaluating, and reporting on the programmes.
• Develop programme work plans in collaboration with key stakeholders, ensuring alignment with strategy objectives.
• Monitor programme activities and ensure adherence to allocated budgets, reviewing expenditures in consultation with the Senior Management.
• Establish effective oversight, support, quality control, and reporting systems in collaboration with international partners and country offices.
• Ensure compliance with organisational policies, procedures, and donor requirements throughout programme implementation in Middle East.
• Continually audit, evaluate and  improve all relevant paperwork related to any programmes.

Capacity Building

• Support capacity-building initiatives for international partners and country offices, including providing training and technical assistance.
• Facilitate knowledge sharing and learning within the programme, promoting a culture of continuous improvement and innovation.

Monitoring, Evaluation & Learning

• Provide guidance to stakeholders in decision-making processes related to programme implementation and partnership development.
• Facilitate regular field monitoring visits and collaborate with stakeholders to make necessary modifications to programme activities.
• Contribute to the preparation of regular programme reports, including progress reports, donor reports, and programme evaluations.
• Ensure all completion reports and associated paperwork is fit for purpose.

Technical Expertise

• Support the development and adaptation of tools for programme implementation and monitoring in Middle East.
• Ensure strict adherence to relevant standards and principles, including child protection and humanitarian guidelines, throughout the programmes.
• Stay updated on emerging trends, research, and best practices in regional development and humanitarian work to inform programme strategies and approaches.
• Collaborate with the Programmes Manager and other relevant stakeholders to identify and address programme challenges and propose solutions.

PERSON SPECIFICATION - E = Essential | D = Desirable

The ideal candidate will demonstrate that they have the necessary management, administrative, professional, and technical skills and experience.

Qualifications:

• Bachelor's degree in a relevant field (international development, project management, social sciences) (D)
• Additional certifications/training in programme management, regional development, or related areas (desirable) (D)

Experience:

• Minimum 2 years of professional experience in international development, regional programmes, or related fields (D)
• Experience in planning, implementing, and monitoring programmes in similar contexts (D) 
• Conducting needs assessments, data analysis, and proposal development (D)
• Collaboration with international partners and stakeholders (D)
• Familiarity with monitoring, evaluation, and budget management (D)

Knowledge and Skills:

• Considerable understanding of regional development principles and international frameworks (D)
• Considerable understanding of international development and humanitarian work (D) 
• Excellent project management, analytical, and problem-solving skills (D)
• Effective communication and interpersonal abilities (E)
• Proficiency in data analysis, report writing, and MS Office (E)
• Teamwork, adaptability, and leadership skills (E)
• Knowledge of community empowerment and participation principles (D)
• Familiarity with monitoring and evaluation methodologies (D)
• Understanding of financial matters related to regional development programmes (E)
• Knowledge of Islamic financial matters i.e. Zakat, Sadaqat, Waqf etc. (D)

Commitment:

• Commitment to One Ummah’s visions and values (E)
• Commitment to One Ummah’s ethos (E)
• Hardworking and self-motivated (E)
• Understanding of the basic teachings and values of Islam (E)

Job Description: One Ummah
Job Title: Finance Manager
Hours: Full Time
Salary: £30,000-£35,000
Location: Birmingham, England, UK
Responsible to: CEO and Operations Manager

One Ummah:

One Ummah is a faith based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 15 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief.

Job Summary:

One Ummah is recruiting for a skilled Finance Manager with demonstrable skills within finance and an aptitude for charity work. The Finance Manager will be responsible for the overall financial management of One Ummah and the day-to-day running of the department.

The Finance Manager will be responsible for ensuring financial controls, processes and systems are created (if necessary). In addition, the Finance Manager must ensure that the controls, processes and systems are being effectively implemented. The Finance Manager will also be responsible for ensuring that the One Ummah remains financially compliant.

The Finance Manager will create accurate reporting and present these in a timely manner to the management on a monthly, quarterly and annual basis. In addition, the Finance Manager will ensure that adequate financial forecasting is created and acted upon. The Finance Manager will work closely with the Operations Manager and will be instrumental within the One Ummah family.

Department:

Finance Department

Key relationships:

CEO, Operations Manager (OM), Staff, Board of Trustees

Scope & Authority:

• Overall responsibility of the finance function
• Managing financial controls
• Ensure the smooth administration and reconciliation of restricted income
• Managing the payable functions and payments
• Ensure compliance with internal finance policies
• Lead the payroll preparation process and PAYE
• Liaise with the banks to address routine queries related to accounts/payments.
• Reconciliation of funds across all platforms
• Liaising with HMRC, accountants and other finance-related entities
• Preparing all the support and facilitating the necessary paperwork required for a timely year-end audit completion
• Support the OM in a range of financial tasks such as, but not limited to - budgeting, variance analysis, and audit preparation
• To ensure that adequate financial recording, reporting and forecasting procedures are in place
• Ensuring One Ummah remains financially compliant
• Build upon financial procedures and systems if and when necessary
• Effectively manage a team of finance assistants

Key Accountabilities:

• Reconciliation of income and expenditure across all channels
• Ensure the smooth reconciliation of accounts by the finance officer
• Allocate income and expenditure to and from the correct funds
• Manage bank cheque, cash donations and petty cash systems
• Assess, scrutinise and approve payment requests
• Liaise with the bank for screening payments and provide supporting documents if and when necessary
• Manage direct debits and standing orders
• Pay weekly/monthly expenses
• Implement and maintain subscriptions calculation
• Keep accurate financial records of income, expenditure and related or supporting documents
• File invoices/receipts for all payments
• File all authorisation forms
• Create un-planned profit and loss reports
• Produce management accounts
• Create, update and file monthly and annual finance reports
• Create quarterly financial report to present to trustees
• Produce balance sheet reconciliations
• Prepare cash flow and management account packs for trustees and management
• Prepare project reports for the fundraising and programme functions
• Submit books and records to accountants each year
• Liaise with the accountant to ensure accurate funds reconciliation
• Submit end of year accounts to charities commission
• Create financials for annual trustee’s report
• Produce programs, admin income and expenditure forecasts
• Update budgets for programs and HR departments
• Gift Aid submissions
• Manage payment systems and liaise with payment providers
• Resolve technical email/telephone queries relating to finance
• Work closely and frequently with the programmes department to address issues relating to payments/invoicing/receipts
• Work closely with the OM and fundraising department to ensure financial accuracy and compliance
• Work closely with fundraising and website teams to ensure back-end reporting is correct
• Carry out any other departmental or finance-related tasks upon request of the CEO or OM

Person Specification - E = Essential   D = Desirable

The ideal candidate will be able to demonstrate that they have the necessary administrative, professional, technical skills and experience.

Qualifications:

• An accounting qualification (ACA, ACCA, CIMA or CIPFA) (E)
• Valid UK Driving License (E)
• Educated to University Level (D)

Experience:

• Proven track record working within a financial department (D)
• Experience working with accounting software or platforms (Sage, Xero etc.) (E)
• Bookkeeping experience (E)
• Experience of working in the UK charity sector (D)

Knowledge and Skills:

• Understanding of financial management in the charity sector (D)
• Excellent communication and interpersonal skills (E)
• Excellent MS Excel skills (E)
• Experience managing a team (D)

Commitment:

• Commitment to One Ummah’s vision and values (E)
• Commitment to One Ummah’s ethos (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures (E)

Job Description: One Ummah
Job Title: Community Fundraiser
Hours: Full Time
Salary: Competitive
Location: All Regions, England
Responsible to: Head of Fundraising

One Ummah:

One Ummah is a faith based international relief and development agency, established with the hopes and dreams of bringing the world’s communities together and uniting against poverty. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need. One Ummah has grown to be a key international relief and development agency working in over 15 countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief.

Job Summary:

The Community Fundraiser will be responsible for planning, organising and executing fundraising related events and activities to bring in funds for One Ummah’s life-saving campaigns worldwide. Events will range from smaller scale (BBQ’s, car washes, family fun days, football/snooker tournaments, go karting etc.) to larger scale events (national and international charity challenges, annual dinners etc.). The Community Fundraiser will also work on creating, building and strengthening relationships with key donors in their region. In addition, the Community Fundraiser will organise international deployments to take volunteers who will fundraise and deliver aid on the ground with their own hands. Other fundraising tasks will also be delegated to the Community Fundraiser.

Department:

Fundraising Department

Key relationships:

CEO, Operations Manager, Fundraising Manager, Marketing Manager, One Ummah Staff.

Key Targets: 

• Plan, organise and execute at least two small fundraising events every month (such as car wash, family fun day, bazaar, BBQ, tournament etc.)
• Plan, organise and execute a small charity challenge every 4 months (such as a national bike ride or national mountain climb)
• Plan, organise and execute one large international charity challenge every year (such as European bike ride or international mountain climb)
• Secure five clothing bank locations within a 12 month time frame
• Secure live radio or TV appeals during busy campaign periods
• Organise, advertise and execute an international deployment for volunteers
• Secure and strengthen new and existing relationships with large donors
• Events and challenges to be split across key areas in London

Person Specification - E = Essential   D = Desirable

The ideal candidate will be able to demonstrate that they have the necessary administrative, professional, technical skills and experience.

Qualifications:

• Valid UK Driving License (E)
• Educated to University Level (D)

Experience:

• Proven experience working within a fundraising/marketing department (E)
• Experience working on various social media platforms (E)
• Educated to degree level, or to have equivalent relevant experience (E)
• Experience of working in the UK charity sector (D)
• Being able to work with against key performance indicators (D)

Knowledge and Skills:

• High level of numeracy, literacy and IT skills (E)
• Excellent interpersonal and communication skills (E)
• Strong understanding of international development and humanitarian work (E)
• Knowledge of Microsoft Office (E)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• High level understanding of current marketing trends (E)
• Ability to work independently and collaboratively (E)
• Ability to work in and outside of an office environment to create and maintain relationships (E)
• Ability to plan, strategise, prioritise and delegate to ensure successful delivery of targets (E)
• Elements of fundraising feasibility assessment required to make informed decisions on ideas/concepts (E)
• A strong working knowledge of a wide range of digital and social media technologies, platforms and marketing (E)
• Ability to follow and execute strategies in accordance with budgets (E)
• Excellent planning and organisational skills with the ability to prioritise and manage multiple projects with overlapping timescales (E)
• A strong working knowledge of Word press software (D)
• Knowledge of Islamic financial matters i.e. Zakat, Sadaqat, Waqf (D)

Commitment:

• Commitment to One Ummah’s visions and values (E)
• Commitment to One Ummah’s ethos (E)
• Commitment to equality of opportunity and diversity (E)
• Hard working and self motivated (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures. (E)

Job Title: Retentions & Sales Officer
Hours: Full Time Permanent Contract
Salary: Competitive
Location: Birmingham, UK
Responsible to: Operations Manager

One Ummah:

One Ummah is a faith-based international relief and development agency working in over fifteen countries worldwide on programmes such as water and sanitation, food, education, orphans support, healthcare, shelter, income generation and emergency disaster relief. We aim to put the true light of Islam in practice by tackling poverty, changing lives and answering the calls of those in need while bringing joy, dignity and honour back to our brothers and sisters in humanity around the world.

Job Summary:

One Ummah is recruiting for an experienced Retention Officer who will take lead on the retention and acquisition of donors. The Retentions Officer will be responsible for the overall retention plan, management and execution of activities within One Ummah. We are seeking an enthusiastic individual with sales experience who enjoys working within a target-driven, fast paced team environment.

The Retentions Officer’s objective will be to ensure high quality,  consistent, timely communication and feedback between One Ummah and its donors, partners and supporters. He/she will implement  activities to further this objective. This will involve the delivery of cross-channel, high level, impactful feedback campaigns that will drive engagement and retention for One Ummah. He/she will engage all colleagues, staff, contractors and departments to bring about effective and efficient results.

Department:

Fundraising and Marketing Department

Key Relationships:

CEO, Operations Manager (OM), Programmes Manager, Fundraising Manager and Feedback Officer.

Scope & Authority:

• Overall responsibility of the retentions management and strategy.
• Capturing failed donations.
• Effective execution of the retentions strategy as discussed and agreed by the CEO.
• Overall responsibility of sales and the acquisition of donors via telephone and email.
• Management and delivery of donor feedback for one-off programmes.
• General programmes feedback across all platforms.
• Overall responsibility of direct sales management and strategy.

Key Accountabilities:

• Analyse customer data, trends and popular funds.
• To contact donors and capture failed donations.
• Analyse and regularly review subscription drop off rates.
• Record and maintain accurate records of donor drop off and retention rates.
• Create specific data sets for the purpose of communications and targeting.
• Develop and implement a feedback strategy to retain existing donors.
• Create a timeline of feedback cycles for general one-off and monthly donors.
• Create a plan of activities to increase donor retention.
• Liaise with the programmes team to acquire media for individual data sets.
• Collate data, media and programmes reporting to create feedback packages.
• Deliver high level and effective feedback to donors in a timely manner.
• Provide feedback via email and post to donors relative to each data set.
• Find new channels to promote One Ummah and maximise the usage of cost free platforms.
• Provide generic programmes feedback across platforms, with key highlights and snapshots of events on a monthly basis.
• Provide accurate information in regards to  One Ummah products and services to ensure consistency across the organisation and its platforms.
• Provide a reliable and trustworthy donor experience.
• Liaise with high-net donors and manage relationships with them.
• Liaise with programmes and fundraising team to maintain flow of communication.
• Answer inbound/outbound calls from both new and existing donors.
• Upsell One Ummah products and services to new and existing donors.
• Carry out all aspects of the role in line with current One Ummah policies, guidelines and regulatory requirements.
• Facilitate the delivery of wider departmental and organisational goals through your role.
• Manage activities and processes within set budgets and timescales.
• Any other task as deemed appropriate by the CEO and OM within the scope of the role.

PERSON SPECIFICATION  E = Essential   D = Desirable

The ideal candidate must be able to demonstrate that they have the necessary technical skills and experience.

Qualifications:

• Valid UK Driving Licence (E)
• Educated to University Level (D)

Experience:

• Experience of working in the UK charity sector (D)
• Communicating directly with  customers/clients and providing a high quality customer service experience (E)
• Proficient in Excel and Word (E)
• Experience managing multiple tasks and ability to prioritise effectively (E)
• Working with a customer relation management system to deliver key reports and manage data (D)

Knowledge and Skills:

• Proven track record of successfully meeting sales quota over telephone (E)
• Excellent communication and interpersonal skills (E)
• Cool tempered/well mannered and able to handle rejection/objections (E)
• Experience managing a team and working effectively in a team (D)
• Quick learner (D)
• Good influencing and negotiating skills (D)
• Effective problem solver who works well under pressure (D)

Commitment:

• Commitment to One Ummah’s vision and values (E)
• Commitment to One Ummah’s ethos (E)
• Understanding of the basic teachings and values of Islam (E)
• Commitment to community and social development values (E)
• Commitment to One Ummah’s policies and procedures (E)