One Ummah
One Ummah – Terms & Conditions
Last updated 23 June 2026
These Terms & Conditions set out the rules for using the One Ummah website (www.oneummah.org.uk). By accessing or using this website, you agree to comply with these Terms. If you do not agree, please stop using the website immediately.
1. About Us
The website is operated by One Ummah, a UK-registered charity.
Registered Charity Number: 1168565
Registered Address: One Ummah Head Office, 136 Marton Rd, Middlesbrough, TS1 2ED, United Kingdom
Email: info@oneummah.org.uk
Phone: 0300 111 3111
Our Purpose
One Ummah is a humanitarian charity that provides aid including food, water, medical assistance, and emergency relief to vulnerable communities worldwide. Donations made through this website support these charitable activities.
2. Other Policies That Apply
Your use of this website is also subject to:
Our Privacy Policy www.oneummah.org.uk/privacy-policy
Our Cookie Policy www.oneummah.org.uk/cookie-policy
These explain how we collect, use, and store your personal data.
3. Using Our Website
You agree to use this website only for lawful purposes and in a way that:
• does not infringe the rights of others
• does not restrict, hinder, or prevent others from using the site
• does not attempt to damage or gain unauthorised access to any part of the site or servers
You must not introduce viruses, trojans, or malicious code.
We may suspend or terminate your access if you misuse the website.
4. Intellectual Property
Unless stated otherwise, all content on this website — including text, images, graphics, branding, and layout — is owned by or licensed to One Ummah.
You may:
• view and download content for personal, non-commercial use
• print pages for personal reference
You must not:
• reproduce, distribute, or modify website content for commercial purposes
• use our trademarks, branding, or logos without written permission
5. Website Availability and Accuracy
We aim to keep the website available and accurate but cannot guarantee that:
• access will be uninterrupted or error-free
• defects will be corrected
• the site or server is free from viruses or vulnerabilities
Content is provided “as is” for general information only.
6. Third-Party Links
Our website may include links to external websites. We do not control or endorse these sites and are not responsible for:
• their content
• their security
• their privacy practices
Use them at your own discretion.
7. Donations and Payments
Donations
When donating through our website, you confirm that:
• the information you provide is accurate
• you are authorised to use the payment method
By donating, you acknowledge that you are voluntarily contributing funds to support our charitable work and that no goods or services are provided in return.
Donations made through this website are used to support our charitable programmes. No physical goods or services are delivered or supplied in exchange for donations.
Payment Processing
All online payments are processed securely through third-party, PCI-DSS compliant payment providers. We do not store your full payment details.
Recurring Donations
If you select a recurring donation:
• payments will be charged monthly (unless otherwise stated at the time of donation)
• donations will continue automatically until cancelled
You may cancel your recurring donation at any time by contacting us at info@oneummah.org.uk or through your donor account (if available).
Gift Aid
If you make a Gift Aid declaration, you confirm that you are a UK taxpayer and understand that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in any tax year, it is your responsibility to pay any difference.
You also confirm that you will notify us if you wish to cancel your declaration, change your name or address, or no longer meet the eligibility criteria for Gift Aid.
8. Refund Policy
Under charity law, donations cannot usually be refunded unless a genuine mistake has been made.
We may issue a refund at our discretion if:
• a donation was made in error, and
• the request is made within 30 days of the donation
Refunds must be processed via the original payment method.
Cash donations cannot be refunded.
Contact: info@oneummah.org.uk
9. Cancellation Policy
You may cancel a recurring donation at any time.
To cancel, you can:
• contact us at
• use your donor account (if available)
Cancellation will take effect before the next scheduled payment, provided sufficient notice is given. Once a payment has been processed, it cannot be cancelled and will be treated as a donation under our Refund Policy.
After cancellation, no further payments will be taken.
10. Our Liability
Nothing in these Terms excludes or limits our liability for:
• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any matter where limitation would be unlawful
To the extent permitted by law, we are not liable for:
• indirect or consequential losses
• loss of data, profits, revenue, or business
• losses arising from your use of or inability to use the website
11. Changes to These Terms
We may update these Terms occasionally. The updated version will appear on this page with a new “Last updated” date.
If the changes are significant, we will take reasonable steps to notify users.
Continued use of the website after changes are posted means you accept the updated Terms.
12. Governing Law
These Terms and any related disputes are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.
13. Contact Us
If you have questions about these Terms, please contact:
Email: info@oneummah.org.uk
Address: One Ummah Head Office, 136 Marton Rd, Middlesbrough, TS1 2ED, United Kingdom
Phone: 0300 111 3111
